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Visitor Policy

Update from Gary Blair, Superintendent, Texas Masonic Retirement Center
Sept. 30, 2020

TMRC Campus Re-Opening With Restrictions
Limited Visits Now Allowed
Effective Oct. 1, 2020

We’re glad to again welcome visitors, with limitations, to Texas Masonic Retirement Center including the Nursing Care Area and all independent living areas. We ask for your patience and understanding as we schedule visits on a limited basis in order to protect the health of residents, employees, and others. 

Overview–How to visit your loved one at Texas Masonic Retirement Center

  • TMRC residents may name up to 2 people as “Essential Caregivers.” 
  • This is a permanent decision and cannot be changed unless there are major changes in the caregivers’ status.
  • This is a governmental requirement to protect all from exposure to COVID-19 by strictly limiting those allowed in the building.
  • Residents have been given forms to complete for naming “Essential Caregivers.” 

Essential Caregivers must meet these requirements

  • Before Visit to TMRC
      • Complete advance training (about 15 minutes) and forms on
          • Use of proper protective equipment (a mask covering face and nose in most cases)
          • Infection control measures
          • Hand hygiene
          • Cough and sneeze etiquette
      • Schedule your visit in advance with TMRC staff by calling 817-275-2893
      • Purchase your own protective equipment as described in training
  • Upon Arrival at TMRC
      • Arrive at designated entry door for visitors
      • Visitors must wear protective equipment described in training
      • Present a photo ID
      • Present proof of a negative COVID-19 test performed within the last 14 days of your visit. Check out this website for locations across Texas: https://www.dshs.state.tx.us/coronavirus/testing.aspx
      • Allow screening for any sign and symptoms of COVID-19 or respiratory illness
  • During the Visit
      • TMRC staff will escort visitors to and from the resident’s location for a visit lasting up to 2 hours
      • Visitors cannot interact with any other resident
      • Visitors cannot visit more than one resident at a time, even if they are deemed an “Essential Caregiver” for more than one resident. 
  • Other Visiting Options 
      • Not an “Essential Caregiver,” but still want to visit a resident at TMRC? 
          • “Visits Through the Glass Door” are a unique opportunity to visit a loved one in our Nursing Care Area without entering a building at TMRC. All details about these visits are outlined as you scroll down the page. 
          • Outdoor visits are allowed, but not encouraged, for residents of our independent living areas. All details about these visits are outlined as you scroll down the page. 

“Visits Through the Glass Door”
Nursing Care Area Residents Welcome Visitors

Effective Immediately

We’re delighted to announce our first limited visits between families, friends, and residents living our Nursing Care Area through our “Visits Through the Glass Door.”

As we slowly allow visits, we continue our concern for the health and happiness of our residents and remain in compliance with regulations.

We know it’s not a hug and kiss, but it is a face-to-face visit, with only a pane of glass separating loved ones.

Rules for “Visits Through the Glass Door”

Where is the Glass Door?
The glass door is an exterior clear glass door opening into a parlor in the Nursing Care Area.

How does a “Visit Through the Glass Door” take place?

  • The resident will sit comfortably near a glass door in a parlor inside the Nursing Care Area. The visitor will sit on the opposite side of the glass door in a chair provided by our staff. The visitor will be completely outdoors.
  • The glass door separating the visitor and resident remains closed and locked during the entire visit.
  • A member of TMRC staff will stay with the resident to assist with the visit and to meet any other needs.  
  • At this time, conversations will be through cell phones and speaker phones. 
  • Visitors cannot enter the Nursing Care Area or any part of the building.
  • Due to the size of the parlor and arrangements needed to offer these visits, no more than one visit may occur at any time. The area will be sanitized before and after each visit.
  • Residents and visitors must wear face coverings over the mouth and nose at all times (as tolerated). Staff will wear personal protective equipment (PPE) as always.
  • Visits will require advance scheduling by calling 817-275-2893. This is due to the need to schedule staff to accompany the resident and for the additional cleaning required before and after each visit

    How do I schedule a visit?

  • We invite you to call our office at 817-275-2893 to request a visit.
  • Visiting days and times may be limited due to staffing requirements, but we will do our best to accommodate everyone as quickly as possible.

General Visitation Policy at Texas Masonic Retirement Center
Nursing Care Area Visitation 
Visits are allowed in the Nursing Care Area if you have completed all requirements  to become an “Essential Caregiver” or if the visit is “medically necessary.”  Medically necessary visits are those allowed in extraordinary circumstances, such as end-of-life situations. These visits must be scheduled and approved in advance by the Superintendent. All  other visitors are welcome to chat with Nursing Care residents in our, “Through the Glass Door” program. 

Independent Living Area Visitation 
Visits to residents of any independent living area are allowed by those meeting the requirements for “Essential Caregivers” or deemed, by the Superintendent, to be “medically necessary.” Medically necessary visits are those allowed in extraordinary circumstances, such as end-of-life situations. These visits must be scheduled and approved in advance by the Superintendent. Otherwise, no visitors are allowed to enter any building on the campus.

HOWEVER, independent living residents may meet with visitors outdoors in a well-ventilated area.

While it is not recommended, you may meet with your family or friends OUTDOORS with these restrictions:

      • No more than 3 visitors at any one time
      • Social distancing is practiced at all times
      • Visitors must wear a mask at all times
      • Residents must wear a mask at all times
      • Limit your visit to no more than 30 minutes
      • No visitor enters any building on the TMRC campus — for any reason!

Let us continue to work together to protect the health and safety of yourself, your neighbors, and our staff!